Privacy Policy Information

1. Overview

Easy Transfer is a platform that uses artificial intelligence (AI) to simplify the application process for customers who need government documents and connect them with registered hand-carry couriers.

This Privacy Policy describes how Easy Transfer processes your information and explains the choices available to you with respect to your information. If you have any questions or concerns about how Easy Transfer processes your information or about this Privacy Policy, you can email us any time at privacy@easytransfer.io.

2. What's Changing With This Update

We updated our Privacy Policy to include information about relevant privacy and data protection laws, our business practices, compliance frameworks, and more detailed descriptions of your rights.

3. Our Roles With Regard to Personal Data

3.1. Users (Easy Transfer as Data Controller)

For Organizers, Easy Transfer determines what Personal Data to collect from you and how that Personal Data is used and/or disclosed, as described in this Privacy Policy.

3.2. Visitors (Easy Transfer as Data Controller)

For Visitors, Easy Transfer determines what Personal Data to collect from you and how that Personal Data is used and/or disclosed, as described in this Privacy Policy.

4. Compliance Frameworks

Easy Transfer complies with the following globally recognized privacy and security standards:

• ISO/IEC 27001 (ISMS) — Comprehensive information security management.
• SOC 2 (Type I & II) — Trust Services Criteria: security, availability, and confidentiality.
• NIST Cybersecurity Framework (CSF) 2.0 — Identify, Protect, Detect, Respond, Recover.
• ISO/IEC 27701 — Privacy extension to ISO 27001 for PII and privacy management.
• GDPR (EU) — Legal framework for protecting personal data of EU residents.
• CCPA / CPRA (California) — Consumer privacy protections including access, deletion, and opt-out.

5. Information We Process

Easy Transfer processes information:

• Received directly from you
• Automatically collected when you use Easy Transfer
• Collected from third-party integrations

Note: This Privacy Policy does not apply to third-party services accessed via our services. Review their policies for additional privacy details.

6. Information Easy Transfer Receives Directly From You

To create an account:

• First and last name, company, email, mobile and office numbers
• Shipping and billing address
• Credit card information (tokenized via third-party processors)

During government form completion:

Passport Applications

• Full name, date of birth, place of birth, gender, Social Security number, email, phone number, mailing/residential address, marital and parental information
• Previous passport numbers, issue/expiration dates
• Passport-sized photograph
• This data is encrypted at rest.

Vehicle Registrations

• Personal data: name, DOB, SSN, driver's license, address
• Vehicle data: VIN, make, model, year, plate number
• Insurance details
• This data is encrypted at rest.

Travel Visa Applications

• Full name, DOB, place of birth, gender, nationality, marital status
• Passport details, travel purpose, duration, itinerary, prior travel
• Employment/income, financial documentation
• This data is encrypted at rest.

Immigration Documents

• Full name, DOB, citizenship, family details, gender, marital status
• Background: education, job history, criminal/immigration history
• Biometric info: photos and fingerprints
• This data is encrypted at rest.

Additional Information:

• Emails to/from Easy Transfer
• Support requests, feedback, sweepstakes entries
• Identity verification info
• Social media or marketing data
• Device data, geographic location, browser/device preferences

Automatically collected:

• Clickstream and heatmap data
• Session replays
• IP address, cookie IDs, browser headers
• Device types and OS
• App interaction metrics

For more, see our Cookie Policy.

7. Communications

7.1. SMS Communications

If you consent to receive text messages from Easy Transfer, we will send:

• Order status updates
• Login verification codes via automated SMS

You may opt out at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies based on your activity.

7.2. Email Communications

We send the following types of emails from support@easytransfer.io to the address you provide:

• Order status updates and confirmations
• Login verification codes (one-time passwords)
• Account security notifications
• Service updates and support messages
• Marketing communications (opt-out available)

You may opt out of marketing emails using the "unsubscribe" link, but will continue to receive transactional emails necessary for account security and order fulfillment.

8. How We Use Your Information

To operate and improve Easy Transfer services:

• Provide, maintain, and improve features
• Personalize your experience
• Prevent fraud and secure systems
• Debug issues, analyze engagement

For communication:

• Notify you of changes or updates
• Send support or transactional messages
• Offer relevant marketing content (opt-out available)

9. Aggregated & De-identified Data

We may aggregate or de-identify your information for analytics or marketing. This data is no longer personally identifiable.

10. Artificial Intelligence and Machine Learning

Easy Transfer uses AI and machine learning to:

• Train models using metadata
• Provide suggestions, autofill features, document assistance
• Support customer interactions through bots

You agree Easy Transfer may retain and use non-personal data for model training and enhancement.